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Regional Technology Leader - Phoenix

Regional Technology Leader - Phoenix

Regional Technology Leader - Phoenix

Phoenix, AZ 85016

Job details

Job Type

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Job Overview:
As a Regional Technology Leader, you oversee an assigned region of communities to deliver technology best practices, infrastructure support, and hands-on support directly to team member’s software and hardware, including computers, telephones, smartphones, tablets, and printers.
Roles You Will Play:

The Techie

  • Act as a subject matter expert (SME) for one or more of our community or enterprise infrastructure technologies
  • Deliver technology project tasks on schedule, in scope, and within established quality guidelines
  • Install, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performance
  • Maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment

The IT Ambassador

  • Demonstrate leadership and accountability for the community technology within your region
  • Keep executive leadership in your region informed through a combination of reporting and personal interaction
  • Exhibit proficiency in documenting systems, setups, and procedures
  • Manage and coordinate service delivery utilizing third-party vendors
  • Maintain an onsite presence at communities 75% of the time
  • Demonstrate tact, discretion, and good judgment required for dealing with confidential information

The Problem Solver

  • Perform technology due diligence and make recommendations to standardize existing community technology
  • Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectations
  • Troubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone system
  • Collaborate effectively with team members to identify problems and work toward solutions

The Impact You Can Make

  • Leadership depends on you for sound, cost-effective recommendations and decisions regarding community technology acquisition and procurement.
  • Associates can always count on you to assist them because you love helping people and have amazing customer service skills.
  • Technical problems have met their match with you – your problem-solving prowess can tackle any issues!
Building Blocks of Success:
  • Strong 2+ years of experience in an information technology role; experience working as part of a project team or in the multifamily industry a plus
  • Bachelor’s degree in Information Technology, Computer Science, related major, or equivalent experience
  • Stellar analytical, critical thinking, and problem-solving skills
  • Superb customer service and interpersonal skills
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Suite, Active Directory, Linux applications
  • In-depth knowledge of Windows 7, Windows 8, and Mac OSX operating systems
  • A+, Network+, MCDST, Dell, Apple, and other related certifications preferred
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

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• Post ID: 21779669

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