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Customer Account Manager


Customer Account Manager

Customer Account Manager

Hydro Aluminum
Phoenix, AZ 85043

Job details

Job Type


Do you want to shape a sustainable future?

We are Hydro, a global family of 30,000 people, present in a broad range of market segments for aluminium and metal recycling, and energy and renewables, offering a unique wealth of knowledge and competence.

We have a proud history and are committed to leading the way in shaping a sustainable future by developing natural resources into innovative products and solutions. In doing so, we truly believe that our people matter the most to make the difference.


Click here to explore our world and the heart of our operations.

Customer Account Manager


Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles, to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.


Job Location: Phoenix, AZ


Hydro employees can enjoy several benefits including:

  • Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
  • Retirement Savings Plans with Company Match/Contributions
  • Education Assistance
  • Bonus Plan Eligibility
  • Parental Leave

Job Summary: This position ensures safe and compliant on-time and on-quality delivery of products. This position owns the processes that ensure products are delivered on time by assessing and coordinating customer demands with manufacturing scheduling and outside service processes. Links customer service to manufacturing through scheduling all manufacturing and raw materials ensuring a balanced approach to inventory management.


Required Education/Experience:

  • At minimum, candidate must have obtained an Associate’s degree
  • Minimum of 5 years’ experience in a manufacturing environment working in a similar role (supply chain or customer service)
  • Exceptional fluency in English is required, Spanish is a plus

Preferred Skills/Qualifications:

  • Demonstrated proficiency of Microsoft Office Suite (including Outlook, Word, Excel, PowerPoint)
  • Demonstrated proficiency in communicating both verbally and written.
  • Highly motivated, creative, and results oriented
  • Outgoing, consultative, and engaging
  • Exceptional leadership, example setting, and change management skills

Job Responsibilities:

  • Primary point of contact for existing and prospective customers.
  • Responsible for conducting contract review on all incoming customer purchase orders.
  • Processes customer orders, credits, complaints, returns and other inquiries.
  • Prepares customer delivery reports by collecting, analyzing and summarizing information to proactively communication potential late deliveries.
  • Coordinate with quality, engineering and production operations to ensure 100% customer on-time delivery is achieved by establishing and monitoring schedules to proactively identify and address any issues.

Care, Courage, & Collaboration

At Hydro We care about our People!

We care about Safety!


At Hydro you’re part of a bigger story. A story shaped by you.


Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law.

If you need an accommodation in order to complete the application, please let us know by completing the form below or by calling +1 (412) 643-3602.

https://forms.office.com/Pages/ResponsePage.aspx?id=kYkdvChKUkWrwaznrhCCdCfPFjjWnzVLq96NEQXq0uBUOTNIVzhKSVJBQUY3NEs3WU9INlFZUVo5Vy4u.

Posted on: Jan 29, 2022
Location: Phoenix, AZ, US, 85043
Department: Fab Materials
Business Area: Hydro Extrusions(EXSO)
Legal Entity: Hydro Extrusion USA LLC
Job Type: Permanent


Nearest Major Market: Phoenix


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• Mobile: NA

• Location: NA

• Post ID: 21497349


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