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Client Relationship Manager - Energy & Utilities - Phoenix, LA, SFO

Client Relationship Manager - Energy & Utilities - Phoenix, LA, SFO

Client Relationship Manager - Energy & Utilities - Phoenix, LA, SFO

Cognizant Technology Solutions
Phoenix, AZ 85001

Job details

Job Type

Client Relationship Manager – Energy & Utilities

MLEU Overview

Our Manufacturing, Logistics, Energy and Utilities (MLEU) Practice is focused on helping clients across industry segments concerned with the production and distribution of goods and energy. We serve clients in Automotive, Industrial Manufacturing, Process Manufacturing, Transportation & Logistics, Oil & Gas, Electric & Gas Utilities and Water Utilities with services and solutions across Digital Systems & Technology, Digital Operations, Digital Business and Consulting.


Client Relationship Managers (CRM) are key contributors to the commercial side Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Key Responsibilities

Drive profitable growth of the account relationship within the Energy & Utilities industry

Manage accountability against Measurable Revenue and Profit Growth within set timelines

Review the performance metrics of the account with the delivery, operations and finance teams

Be part of senior management reviews for the performance metrics of the account relationship

Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate and execute a business plan for the account relationship

Have regular meetings and interface with the customer decision-makers and influencers

Have a complete understanding of the relationship position within the account

Be responsible for execution and customer satisfaction in all the revenue portfolios within the account

Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account

Actively drive execution of the innovation agenda for the portfolio

Focus on developing a plan on increasing the visibility of Cognizant in the account relationship and in the industry

Required Qualifications

Bachelor's degree required or equivalent combination of education, training, and experience

8+ years of experience in a consultative, client-facing or account manager leadership role within the Energy & Utilities industry

5+ years’ experience managing different portfolios - ranging from sales, new sales, programs, and existing annuity business

Prior experience managing a client P&L of $10M, including reporting and metric assessment for the account

Recent experience working for IT professional services or management consulting firm

Recent experience managing global service delivery model(s)

Experience presenting to C-level executives and senior business and technology leaders - must be persuasive and influential

Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels

In depth understanding of business, technology and services solution domains

Strategic thinking and the confidence and ability to plan ahead and stay the course

Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence

Strong executive presence and gravitas

Excellent problem solving, business communication (written & oral), and client management skills are essential

Knowledge of value articulation principals including client ROI and appropriate storyboarding techniques

Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions

Ability to conceptualize, analyze, create blueprint for business transformations and present solutions in industry domain

History managing diverse teams, cultivating and collaborating in a multi-cultural environment

Preferred Qualifications

MBA degree preferred

Advanced knowledge of Six Sigma

Understanding and thought leadership in technology, services and business trends that have direct and indirect impacts on the outcomes of the customer and our organization

Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 15 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.

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Hiring for this role

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• Location: NA

• Post ID: 21431334

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