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Customer Service Representative

Customer Service Representative

Customer Service Representative

Ideal Air
Phoenix, AZ 85034

Job details

Job Type


Ideal Air is currently seeking an Administrative Assistant/Customer Service Representative to join our team in Phoenix. We are a high-quality driven home performance and HVAC company that is looking for people who don't settle for anything but the best of the best! The Administrative Assistant will provide administrative support with a variety of clerical activities and related tasks to the company. Ideal Air promotes an atmosphere that encourages the entrepreneurial spirit and is a growing company that seeks people who want to share our success! To learn more please visit our website at:


Up to $40,000 depending on experience with room for advancement


  • Paid Vacation
  • Paid Holidays
  • Health Insurance
  • 401k
  • Continuing Education
  • Growth Opportunities


  • Polite and well-spoken on the phone with excellent customer service skills
  • Energetic attitude with the ability to learn and improve quickly
  • Excellent communication skills
  • Excellent customer service skills
  • Must work well independently, as well with others
  • Must be eager to learn
  • Must be a self-motivator and self-starter
  • Must be a quick learner
  • Must be able to independently manage time and resources to meet deliverables in specified time frames

RESPONSIBILITIES: If you're looking to make a positive impact and whistle while you work, this might be the position for you! The Administrative Assistant will act as the initial contact for all customers and vendors. This role is also responsible for answering incoming calls in a way that others can hear you smile! Other administrative duties include number crunching, accounting, scheduling estimates, energy audits and construction, confirming appointments with scheduled customers, filing utility rebates and updating the web platform.

  • Answering incoming calls, scheduling estimates, dispatching and confirming estimate appointments
  • Managing all new customer inquiries
  • Technical data entry in energy modeling software
  • Taking data from energy modeling software and submitting rebates to our local utilities
  • Entering invoices in dispatching software (Service Titan)
  • Creating sales folders daily
  • Creating construction folders
  • Managing accounts receivable
  • Managing our online chat
  • Communicating with our technicians if photos, data or forms are missing in order to file rebates timely
  • Sending out construction contract using our software after the job has been sold
  • Other duties as assigned

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• Mobile: NA

• Location: NA

• Post ID: 21421749

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