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Market Operations Analyst

Market Operations Analyst

Market Operations Analyst

One Medical
Phoenix, AZ

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About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 180 locations across 28 cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

We are changing healthcare at One Medical/Iora Health. How will it change you?

On September 1, 2021, One Medical acquired Iora Health, a human-centered primary care organization focused on people 65+ on Medicare. By joining forces, we're able to better address the needs of seniors — an important step in our mission to transform healthcare for all.

About Senior Health:

At One Medical/Iora Health we are transforming health care, starting with primary care. We created a high-impact relationship based care model that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything - the team, outcome-focused payment, customer service, and the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works - we are successfully improving the lives of our patients while lowering costs.

The Opportunity

The Senior Health Market Operations Analyst (MOA) helps support a complex clinical operation providing value based primary care services to patients on Medicare. Reporting to the Senior Health Market Operations Leader (MOL), and working closely with Senior Health Phoenix Market leadership and care teams, the MOA successfully leads the 12 Phoenix-area practices through various strategic projects relying heavily on their data analytic skills. We are looking for a Market Operations Analyst to help support the three our primary care practices throughout the Phoenix Market. The Analyst will be responsible for strategic projects, data analytics and practice support. The MOA will be part of a team that manages the entire cycle of new practice development and ongoing support, and will work in close partnership with Iora Heath & One Medical's centralized teams, Phoenix regional leadership team, and practice teams to execute on strategic priorities. This position is based in the Phoenix area and involves regular travel to each practice location in the region.

What you'll likely work on:

The Market Operations Analyst plays a key role in the success of Iora Health and requires an individual excited to apply energy across a range of practice implementation and support areas, including but not limited to:

Strategic Projects (50% of time)

  • Owns strategic projects of priority to the market (i.e. patient growth and retention)
  • Sets scope of projects and metrics for success in partnership with Market Operations Leader and Market Medical Director
  • Builds project plan to comprehend all work needed to be successful
  • Manages projects to ensure they are completely timely, within budget and metrics are met for success
  • Executes a strategic role in achieving goals and is leveraged against key market priorities
  • Own and manage projects of strategic importance to market goals i.e.:
    • Patient Marketing
    • New Practice & Partner Launch
  • Responsible for some hiring support

Practice Operations Solutions (20%)

  • Proactively proposes hypothesis to address market gaps
  • Investigates to learn why, using data, interviews with team members, shadowing, etc.
  • Builds solutions/workflows to solve problems, in partnership with corporate functions and local team members
  • Integrates new systems and technology
  • Monitors, audits and documents, ensuring solutions are absorbed
  • Key resource in market that has the insight, relationships and the ability to meet the needs of the market

Analytics (20%)

  • Delivers insights from reporting so that local teams have the best information to drive performance
  • Deep dives into internal reporting software to investigate problems and monitors progress against solutions in partnership with corporate functions
  • Conducts ad hoc analyses in Excel, Google Sheet and data platforms to inform decision making

Practice Support/Logistics (10%)

  • Aligns local support for in practice patient events
  • Acts as point of contact for vendors

You'll be set up for success if you have:

  • 2+ years of operational & analytic experience, preferably in the healthcare industry
  • Ability to communicate (voice and written, 1-on-1 and group settings)
  • Ability to form strong trust-based relationships with people in a variety of different roles and levels
  • Analytical Thinking/Problem Solving
  • Data analysis via spreadsheets
  • Project Management skills (create plan, leading and managing others)
  • Ability to work cross functionally
  • Ability to juggle multiple projects and competing priorities
  • Excellent problem solver, able to focus on both the smaller task and the bigger picture
  • Ability to exercise strong judgment independently and willing to share your opinion with colleagues and executives
  • Service oriented
  • Comfortable with a high degree of ambiguity and rapid change

Benefits designed to aid your health and wellness:

Taking care of you today

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free One Medical memberships for yourself, your friends and family
  • PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

  • 401K match
  • Opportunity to participate in company equity programs
  • Credit towards emergency care
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a salaried, full-time role based in Phoenix, AZ and will require regular travel to practices in the area.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

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• Location: NA

• Post ID: 21388566

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