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Centralized Installed Sales Coordinator - Remote - Arizona Residents


Centralized Installed Sales Coordinator - Remote - Arizona Residents

Centralized Installed Sales Coordinator - Remote - Arizona Residents

Lowes
Phoenix, AZ

Qualifications

High school or equivalent (Required)
US work authorization (Required)

Job details

Job Type

- Full-time

Service Coordinator – Remote – Arizona Residents Only

Customers and communities across the US rely on Lowe’s for everything that makes home feel like home. Our Centralized Installed Sales Service Coordinators play a crucial role in how we serve them. And for these Coordinators, Lowe’s is home to endless career possibilities.

As a Service Coordinator, you will work with Service Providers and Customers daily. The key focus will be to ensure Customers and Service Providers have appropriate contact information on related Installation Jobs/Projects in order to promote efficient and effective communication. Coordinators will also have the primary responsibility for confirming job/project scope with customers and Service Providers ensuring timely execution of assessments and job/project scheduling for the purpose of service delivery.

Apply: https://jobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25239&siteid=5014&Areq=2247228BR

What's in It for You?
Advantages
Service coordinatos work from home across the United States. Every day, you’ll interact with Providers and Customers using multiple means of communication and programs. While doing this you will hone your customer service skills and become an expert at solving complex problems on the fly to meet your customer’s needs. Here’s more of what you can expect as a Service Coordinator

  • Earn more: In addition to competitive hourly rates, associates also enjoy a 10% discount on Lowe’s merchandise and access to thousands of other discounts, such as cell phone plans, car insurance, computers, gyms, and more.
  • Expand your skills: Opportunities for growth and development can be found in every role at Lowe’s. Service Coordinators receive extensive training and have the chance to grow their careers with tuition reimbursement and trade skills programs.
  • Take care of what matters: Coordinators have access to comprehensive physical, mental, financial, and family care benefits.

Lowe’s is able to offer remote employment of this posted position in the following states: AZ

Your Day as a Central Quoting Coordinator
Responsibilities

  • Conducts initial contact with Customers and Service Providers to provide correct contact information, jobs/project expectations and verify job/project scope to ensure successful service delivery.
  • Obtains installation schedules from Service Providers and confirms times with Customer for proactive communication.
  • Arranges Delivery of Product with Stores, Service Providers and Customer to ensure job/project can start on time.
  • Conducts follow up call at end of job/project to ensure satisfaction.
  • Verifies job/project completion with Customer.
  • Handles post completion job/project issues.
  • Builds job/project plan timelines and sequencing as needed for successful workflow including coordination with multiple Service Providers and Vendors for one job/project as scope of work dictates.
  • Tracks Special Order product to coordinate job/project workflow and follows up on over due dates.
  • Ensures Permits are obtained and closed out on required job/projects.
  • Monitors job/project workflow to maintain project plan and SLA’s and makes adjustments and communicates when necessary with Customers, Service Providers, Stores and Vendors.
  • Confirms job/project required completion paperwork before processing Service Provider Payment.
  • Maintains accurate record of all interactions and occurrences in relation to Customer and Service Provider contact and makes updates through documenting comments in supporting Tools i.e. Project Tool.
  • Manage and resolve Work Order issues (post job/project completion) including assessment of related costs and the potential of Service Provider and/or Vendor Charge Backs.
  • Acts as primary point of contact for the Customer through the entire job/project cycle.
  • Receives and responds to questions from Customers relating to job/project Process and Expectations.
  • Receives and responds to questions from Service Providers relating to job/project Process, Paperwork, Invoicing and Payments.
  • Meets or exceeds customers’ expectations, looking for ways to improve their experience by understanding how the Service Project Coordinator role, team goals, and daily activities fit into the company vision.
  • Prioritize tasks and persevere toward completion in the face of setbacks, challenges and adversity.
  • Drives for results by consistently achieving goals and pushing to complete tasks by their deadlines.
  • Organize work processes and ensure most efficient work flow while collaborating with others, i.e. Service Providers, Stores, Customers and Vendors.
  • Practice careful and active listening skills with others, i.e. Customers, Service Providers, Stores and Vendors in order to deliver the Customer Experience and promote Team Collaboration.
  • Inform the right people with the right information to make effective and timely decisions.
  • Pursues self-development and effective relationships with others by organizing information; sharing information with coworkers and customers; seeking performance feedback; adapting to and learning from change, difficulties, and feedback.
  • Completes work assignments by using procedures, data, and resources; collaborating with others to address business problems; adhering to established priorities, deadlines, and expectations; communicating progress and information; occasionally identifying and recommending ways to address improvement opportunities.

Required Education/Experience:

  • Minimum
  • H.S. Diploma or Equivalent
  • 2-3 years of experience in a customer facing role.
  • ***Lowe’s requires a passing Internet Speed Test. This is a mandatory requirement from the business.***

Note: You can run a speed test by accessing the following: Visit Google.com and search for Google Speed Test and then click on RUN SPEED TEST.

***THE REQUIRED INTERNET SPEED HAS A MINIMUM 20mb/s DOWNLOAD, 5mb/ UPLOAD***

  • Preferred
  • Experience in remodeling or construction industry.
  • Experience in contact center or customer facing environment.

If interested please apply at this below link:

https://jobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25239&siteid=5014&Areq=2247228BR

Job Type: Full-time

Pay: $14.06 - $18.75 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Facing: 2 years (Required)

Work Location: Multiple Locations


Hiring Insights

Hiring for this role


• Mobile: NA

• Location: NA

• Post ID: 21187235


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