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High Needs Case Manager

High Needs Case Manager

High Needs Case Manager

Open Hearts Family Wellness
Phoenix, AZ 85015


Bachelor's (Required)
Spanish (Required)

Job details

Job Type


Position Description


Job title: High Needs Case Manager

Work Location: Phoenix, Arizona

Division/Department: North Star

Reportsto: North Star Clinical Manager; Case Management

FLSA Classification:

  • Nonexempt


  • Full-time

Position Summary:

Provide high needs case management and facilitate services for enrolled clients and families. HNCM (High Needs Case Management) will work with ren and families that require constant communication and coordination of services with clients who present danger to self or others. Case Manager will assist in completing referrals for inpatient services, out of home packets, coordinating with Juvenile Probation and Department of Child Safety. Coordination of services include substance use, placement, behavioral health, and transition to adulthood.

Essential Functions (duties):

Direct Service duties, include, but are not limited to:

  • Provide comprehensive services to all assigned clients and their families to include assessment, diagnosis and treatment.
  • Provide as needed case management, family support, behavioral coaching, life skills training, service planning and other support duties as needed. Liaison with referral sources and other community agencies on behalf of the clients participating in Open Hearts services and family.
  • Completing risk assessments and support plans
  • Complete, submit, and scan any and all service plan related documentation within 14 days of CFT meeting.
  • Contact with all families on active roster at least twice per month, to be documented in the clinical record.
  • Facilitate and participate in Child and Family teams as assigned.
  • Update electronic schedule by close of business Friday for subsequent week.
  • Direct service, services are provided via Zoom to ensure monthly productivity goal.
  • Provide on-call coverage as part of the outpatient team rotation

Administrative responsibilities include, but are not limited to:

  • Updated demographics every six month, or as clinically indicated.
  • Report to CM Team Lead any wellness checks or pending closures, to be reported on a monthly basis.
  • Complete referrals, per CFT Service Plans, within 14 days of initial request
  • In collaboration with CM Team Lead,, submission of any OOH packets and external HNCM referrals as clinically indicated, within 7 days of initial request.
  • For bi-lingual staff- translation of all service plans must be completed within 14 days, as above mentioned timeframe.
  • Mandatory attendance to all individual or group supervisions, and monthly team and department meetings.
  • Complete all required documentation and billing requirements accurately and in the assigned time frames.
  • Support and comply with the 12 principles as defined in the Arizona Practice Model.
  • Assist in actively assessing work area for non-compliance issues and notify supervisor in a timely manner to ensure follow up.
  • Attend all mandatory annual trainings, supervisions, and department/agency meetings as assigned.
  • Other related job tasks or responsibilities as assigned.

Preferred Education and Experience:

1. Bachelor’s degree in a related field with 2 years of experience in the behavioral health field preferred, or 60 hours of coursework in behavioral health related classes with four years of experience working in the behavioral health field preferred.


  • Must be 21 years of age.
  • Possess an Arizona driver’s license and state mandated auto insurance.
  • Possess or be able to obtain a Level One Fingerprint Clearance Card.
  • Must be able to pass a 5-panel drug screen.

Competency (knowledge, skills, and abilities):

  • Leadership-Models positive professional standards of behavior, service and team oriented approach, supporting the organization’s mission and philosophy of servant leadership.
  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things with a focus on building strong working relationships to develop and maintain high performing teams
  • Stress tolerance and resilience: Able to stay focused and accomplish work under frequent interruptions, variance in workloads, tight deadlines, working with differing styles while maintaining personal boundaries.
  • Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
  • Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Physical demands:

  • Data Input/Typing
  • Walking / Standing
  • Sedentary
  • Indoor Work
  • Speaking Clearly / Verbal Communication
  • Stooping / Bending
  • Light Lifting (1-20 lbs)
  • Outdoor Work
  • Adequate Hearing / Answering Telephones
  • Sitting / Kneeling
  • Medium Lifting (20-49 lbs)
  • Possible exposure to blood borne pathogens
  • Adequate Vision/ Computer Work
  • Manual Dexterity
  • Heavy Lifting (50+ lbs)

Job Type: Full-time

Pay: From $18.54 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Signing bonus

COVID-19 considerations:
All employees are required to be fully COVID-19 vaccinated.

Application Question(s):

  • Are you able to pass a 5-panel drug screening? Yes or no
  • Are you fully COVID-19 Vaccinated? Yes or No


  • Bachelor's (Required)


  • Behavioral Health: 2 years (Required)


  • Spanish (Required)

Work Location: One location

Hiring Insights

Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21176148

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