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Global Security - Technical Security Specialist


Global Security - Technical Security Specialist

Global Security - Technical Security Specialist

JPMorgan Chase Bank, N.A.
Phoenix, AZ

Job details

Job Type

Full-time
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds' most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at https://www.jpmorganchase.com/ .

Global Security (GS) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security operations on a global basis to include ATM, branch and corporate building security and customer safety, executive protection, pre-employment screening, fraud investigations and technical security. This mission is executed through the implementation of technology, best-in-class talent, and client collaboration.

The GS Technical Security team consists of a dynamic group of security professionals who support and enable the physical security of our retail and corporate environments through access control, intrusion detection, alarm monitoring, and video surveillance technologies. They are responsible for the overall design, installation, configuration, maintenance, and administration of integrated security systems that protect the firm across the logical & physical threat spectrum. Technical security professionals work closely with key stakeholders across Global Security, Global Real Estate, Chase, and multiple groups across our Global Technology organization.

Role Outline:


  • To provide first line triage of all calls into the Corporate AMC and resolve or route issues as required.
  • To actively manage and investigate all critical security incidents across the Americas region. Investigation is required to ensure the correct escalations are followed and acted on accordingly. This could include dealing directly with site based contacts through to escalations to senior managers within the region.
  • Successful candidates are required to take ownership of incidents and provide proactive management to resolve. It is also expected that candidates will analyze reports, discover trends and problems so positive recommendations can be made.

Primary Duties & Responsibilities:


  • The role duties apply to all monitored areas with the Americas region and include the following:
  • Provide tier-based ingest of all calls into the monitoring center and conduct initial triage and/or troubleshooting efforts as needed depending on level, either rectifying the issue or routing it to the appropriate resource.
  • Evaluation of all Corporate system generated events utilizing access control events and video related correlation to identify the source of the event, and escalate findings as needed to appropriate local site contacts.
  • Ensure all incidents are effectively escalated and managed at each location.
  • Manage pin and passcode issuance and service needs.
  • Placing alarm systems on test as required.
  • Validating preventative maintenance and service completion.
  • Service call creations for all system needs.
  • Managing service technician visits
  • Conduct security system configuration as necessary depending on tier assignment.
  • Conduct basic to advanced troubleshooting of device outages to help with speedy resolution and informed service escalation depending on tier assignment.
  • Any false or problem incidents are reported to the necessary department for corrective action and resolution - key to this is developing positive relationships with the incumbent vendor.
  • Assist the Alarm Monitoring Centre (AMC) Associates and Vice President with producing documentation to assist with the operation of the AMC.
  • Ensure all SOP's are followed correctly and any changes are implemented efficiently.
  • Work closely with the Corporate security project managers and configuration team on implementing new projects or upgrades to security systems.
  • Provide critical daily briefings for senior management on issues affecting the operation of sites within the region.
  • Ensure critical alarm testing is carried out on a quarterly basis and take ownership for any faults identified so can be managed through to completion.
  • Provide guidance and expert knowledge to new starters within the Phoenix Technical Security Operations team.
  • Assistance with command and control of any security or critical incident as dictated in the customer's playbook.
  • Carry out internal audits to ensure compliance to the organizations own internal and external Audits.
  • Implement effective monitoring which is consistent with the strategy as directed by the Tech Security Vice President
  • Brief senior managers on new initiatives which may assist with reducing the alarm count for the region.
  • Timely conduction of weekly/monthly tasks/audits
  • To liaise with all Corporate Security staff as well with local site security teams across the estate on all security incidents.
  • To set high standards in incident management, communications and investigatory skills. With training, to become skilled in new computer applications and systems as they are introduced by the Bank.
  • Have a positive involvement in out of hours staffing problems by being contactable via email and telephone.

A success applicant will demonstrate:


  • The aptitude to learn and the willingness to progress.
  • A high standard of Integrity and reliability. The ability to work on their own initiative and as part of a team.
  • The ability to communicate clearly both orally and in written form across all staffing levels within the Bank.
  • The ability to multi-task, to work under pressure and to think through a problem before making a decision.
  • The ability to build and maintain effective working relationships with team members, the wider Bank and with visitors to the bank carrying out works.

A successful applicant will benefit from:


  • Gaining experience of working in a Security Operations office environment within the banking industry.
  • The building of strong working relationships with different working groups.
  • Gaining an appreciation of the Bank's core business structure and the computer networks role within it.
  • Training in standard office IT packages and role specific applications.
  • Gaining a strong working knowledge of Technical and physical security systems and the confidence to apply it in a pressured working environment.
  • Role progression within the Bank's Technical Security Operations Team.

Specific occupational requirements


  • Able to be cleared for customer specific clearance requirements through bank and FBI background checks.
  • Interested and able to obtain appropriate knowledge to manage the tasks outlined.
  • Previous experience in a Tiered IT helpdesk position is highly desired.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.

Equal Opportunity Employer/Disability/Veterans


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• Post ID: 21900048


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