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Alarm Monitoring Specialist

Alarm Monitoring Specialist

Alarm Monitoring Specialist

Allied Universal
Phoenix, AZ 85044

Job details

Job Type

Full-time, Part-time
At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!
Job Description:
Technical Operations for Corporate Banking Facility
Resume required
  • IT experience is a plus
Starting Pay $19.50

  • The aptitude to learn and the willingness to progress.
  • A high standard of Integrity and reliability. The ability to work on their own initiative and as part of a team.
  • The ability to communicate clearly both orally and in written form across all staffing levels within the Bank.
  • The ability to multi-task, to work under pressure and to think through a problem before making a decision.
  • The ability to build and maintain effective working relationships with team members, the wider Bank and with visitors to the bank carrying out works.

Primary Duties & Responsibilities:

  • The role duties apply to all monitored areas with the Americas region and include the following:
    • Provide tier-based ingest of all calls into the monitoring center and conduct initial triage and/or troubleshooting efforts as needed depending on level, either rectifying the issue or routing it to the appropriate resource.
    • Evaluation of all Corporate system generated events utilizing access control events and video related correlation to identify the source of the event, and escalate findings as needed to appropriate local site contacts.
    • Ensure all incidents are effectively escalated and managed at each location.
    • Manage pin and passcode issuance and service needs.
    • Placing alarm systems on test as required.
    • Validating preventative maintenance and service completion.
    • Service call creations for all system needs.
    • Managing service technician visits
    • Conduct security system configuration as necessary depending on tier assignment.
    • Conduct basic to advanced troubleshooting of device outages to help with speedy resolution and informed service escalation depending on tier assignment.
    • Any false or problem incidents are reported to the necessary department for corrective action and resolution – key to this is developing positive relationships with the incumbent vendor.
    • Assist the Alarm Monitoring Centre (AMC) Associates and Vice President with producing documentation to assist with the operation of the AMC.
    • Ensure all SOP’s are followed correctly and any changes are implemented efficiently.
    • Work closely with the Corporate security project managers and configuration team on implementing new projects or upgrades to security systems.
    • Provide critical daily briefings for senior management on issues affecting the operation of sites within the region.
    • Ensure critical alarm testing is carried out on a quarterly basis and take ownership for any faults identified so can be managed through to completion.
    • Provide guidance and expert knowledge to new starters within the Phoenix Technical Security Operations team.
    • Assistance with command and control of any security or critical incident as dictated in the customer’s playbook.
    • Carry out internal audits to ensure compliance to the organisations own internal and external Audits.
    • Implement effective monitoring which is consistent with the strategy as directed by the Tech Security Vice President
    • Brief senior managers on new initiatives which may assist with reducing the alarm count for the region.
    • Timely conduction of weekly/monthly tasks/audits
    • To liaise with all Corporate Security staff as well with local site security teams across the estate on all security incidents.
    • To set high standards in incident management, communications and investigatory skills. With training, to become skilled in new computer applications and systems as they are introduced by the Bank.
    • Have a positive involvement in out of hours staffing problems by being contactable via email and telephone.

Allied Universal has security jobs and are seeking to fill the position of Alarm Monitoring Specialist. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, sick pay (in states where required), employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

As an Alarm Monitoring Specialist.for Allied Universal you will be responsible for the Security and Safety of our client’s property and personnel. As the Allied Universal Security Guard, you will know all site-specific policies and procedures, and implement emergency response activities as appropriate, while providing superior customer service.


  • Be at least 18 years of age
  • Possess a high school diploma or equivalent, or 5 years verifiable experience
  • Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
  • Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
  • Display exceptional customer service and communication skills
  • Have intermediate computer skills to operate innovative, wireless technology at client specific sites
  • Ability to handle crisis situations at the client site, calmly and efficiently
  • Able to:
    • Work in various environments such as cold weather, rain/snow or heat
    • Occasionally lift or carry up to 40 pounds
    • Climb stairs, ramps, or ladders occasionally during shift
    • Stand or walk on various surfaces for long periods of time

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

Requisition ID: 2022-705217

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Hiring for this role

• Mobile: NA

• Location: NA

• Post ID: 21900038

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